Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which Flourishskeleton ("we," "us," or "our") processes refund requests for educational products, consulting services, programs, and challenges purchased through our website at flourishskeleton.world or arranged directly with our team. We are committed to fair and transparent refund practices that comply with applicable consumer protection laws in the United States and international jurisdictions where our customers reside.

Please read this policy carefully before making a purchase. By completing a transaction with us, you acknowledge that you have read and agree to the terms described in this Refund Policy, as well as our Terms of Use and Privacy Policy.

2. Company Information

• Business Name: Flourishskeleton
• Address: 799 Haight St, San Francisco, CA 94117, United States
• Phone: +1 415-654-2661
• Email: hello@flourishskeleton.world
• Website: flourishskeleton.world

3. Scope of This Policy

This Refund Policy applies to the following categories of paid offerings:

• Educational Products: Digital learning modules, downloadable materials, printed guides, and resource libraries
• Consulting and Guidance: Paid one-on-one consulting sessions and personalized plan development services
• Programs and Challenges: Structured multi-week educational programs and challenge enrollments
• In-Person Sessions: Paid outdoor immersion and field education sessions conducted in the Bay Area

Free resources, initial inquiry communications, and complimentary consultations are not subject to this Refund Policy as no payment is involved.

4. General Refund Principles

We want every customer to feel confident in their purchase of our educational services. Our general principles are:

• Refund eligibility depends on the product or service category, as detailed in Sections 5 through 8 below
• All refund requests must be submitted in writing to hello@flourishskeleton.world
• Refunds are processed to the original payment method unless otherwise agreed
• Processing times vary by payment provider but typically range from 5 to 14 business days after approval
• Partial refunds may be issued when only a portion of a service has been delivered or accessed

5. Educational Products

5.1 Digital Products

For digital educational products including downloadable guides, learning modules, and online resource access:

• 14-Day Refund Window: You may request a full refund within 14 calendar days of purchase if you have accessed less than 25% of the digital content.
• After 14 Days: Refund requests made after 14 days from purchase are evaluated on a case-by-case basis. If more than 25% of content has been accessed, a partial refund may be offered at our discretion.
• Technical Issues: If you are unable to access purchased digital content due to technical problems on our end, we will either resolve the issue or provide a full refund regardless of the time elapsed.

5.2 Physical Products

For printed educational materials shipped to your address:

• 30-Day Return Window: Unopened, undamaged physical products may be returned within 30 calendar days of delivery for a full refund.
• Opened Products: Opened physical products may be returned within 14 days of delivery if they are in resalable condition. A restocking fee of up to 15% may apply.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Damaged Shipments: Products received in damaged condition must be reported within 7 days of delivery with photographic evidence. We will provide a replacement or full refund including shipping costs.

6. Consulting and Guidance Services

For paid consulting sessions and personalized plan development:

• Cancellation More Than 48 Hours Before: Full refund or rescheduling at no additional charge.
• Cancellation Within 48 Hours: A cancellation fee of 50% of the session cost applies. The remaining 50% is refunded or credited toward a future session.
• No-Show: Failure to attend a scheduled session without prior notice is not eligible for a refund.
• Personalized Plans: If a personalized plan has not yet been delivered, a full refund is available within 7 days of purchase. Once the plan has been delivered, refunds are available within 14 days if no consulting sessions included in the package have been used.
• Dissatisfaction: If you are unsatisfied with a completed consulting session, contact us within 7 days describing your concerns. We will review the matter and may offer a partial refund, complimentary follow-up session, or other resolution.

7. Programs and Challenges

For multi-week educational programs and structured challenges:

• Before Program Start: Full refund available if requested at least 7 calendar days before the program start date.
• Within 7 Days of Start: Refund requests received within 7 days of the program start date are eligible for a 75% refund.
• After Program Start: Once a program has begun, refunds are calculated on a pro-rata basis for unused weeks or modules. A 20% administrative fee applies to post-start refund requests.
• Program Cancellation by Us: If we cancel a program for any reason, enrolled participants receive a full refund or the option to transfer to a future program session.
• Self-Paced Programs: For self-paced programs with no fixed start date, the 14-day digital product refund window described in Section 5.1 applies.

8. In-Person Outdoor Sessions

For paid in-person immersion and field education sessions:

• Weather Cancellations: Sessions cancelled due to unsafe weather conditions are rescheduled at no charge or fully refunded at the participant's choice.
• Participant Cancellation (7+ Days): Full refund when cancellation notice is received at least 7 calendar days before the session date.
• Participant Cancellation (3-7 Days): 50% refund when cancellation notice is received 3 to 7 calendar days before the session date.
• Participant Cancellation (Less Than 3 Days): No refund is available for cancellations received less than 3 calendar days before the session date, except in cases of documented emergency.
• Emergency Situations: Documented medical or family emergencies are reviewed individually. We aim to offer rescheduling or partial refunds in genuine emergency circumstances.

9. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered and completed
• Digital content where more than 50% has been accessed or downloaded
• Custom-developed materials created specifically for your request after delivery and acceptance
• Third-party fees or charges incurred during payment processing
• Gift purchases after the gift has been redeemed by the recipient

10. How to Request a Refund

To initiate a refund request, follow these steps:

1. Send an email to hello@flourishskeleton.world with the subject line "Refund Request"
2. Include your full name, email address used for purchase, order or transaction reference number, date of purchase, and the product or service name
3. Provide a brief explanation of the reason for your refund request
4. For physical product returns, wait for our return authorization before shipping items back

You may also contact us by phone at +1 415-654-2661 during business hours (Monday through Friday, 9:00 AM to 5:00 PM Pacific Time). Written confirmation of phone-initiated requests will be sent to your email address.

11. Refund Processing Timeline

Upon receiving your refund request, we follow this process:

• Acknowledgment: We confirm receipt of your request within 2 business days
• Review: Eligibility is assessed within 5 business days based on the criteria in this policy
• Decision: You receive notification of approval, partial approval, or denial with explanation
• Processing: Approved refunds are initiated within 3 business days of approval
• Bank Credit: Funds typically appear in your account within 5 to 14 business days depending on your payment provider

12. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. We are committed to resolving concerns fairly and promptly. Initiating a chargeback without first contacting us may result in suspension of access to purchased services pending resolution. We will provide relevant transaction documentation to payment processors during chargeback investigations.

13. Consumer Rights

Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. Residents of the European Union may have additional rights under the Consumer Rights Directive, including a 14-day right of withdrawal for distance contracts. California residents may have rights under the California Consumer Legal Remedies Act. If any provision of this policy conflicts with mandatory consumer protection law in your jurisdiction, the mandatory law prevails.

14. Modifications to This Policy

We may update this Refund Policy from time to time. Changes take effect upon posting to the Website with an updated "Last updated" date. Refund requests are evaluated under the policy in effect at the time of purchase. We recommend reviewing this policy before each transaction.

15. Contact Us

For refund inquiries or assistance, contact:

• Flourishskeleton
• 799 Haight St, San Francisco, CA 94117, United States
• Phone: +1 415-654-2661
• Email: hello@flourishskeleton.world